COVID 19 has created havoc. With another lockdown, businesses are trying new methodologies to serve customers efficiently. Samsung has currently launched a pick and drop service to boost its contactless offerings in India. Samsung pick and drop feature is designed to help loyal customers resolve their issues without stepping out of their homes.
The pick and drop service has already been started in 46 cities for non-containment zones falling within municipal limits. The company is ensuring strict adherence to all curfew rules imposed in different cities while serving customers efficiently.
Samsung consumers can avail Samsung pick and drop service or opt for WhatsApp, Live Chat Remote Support, and technical assistance through the call centre. Users can also browse through access do-it-yourself videos on the Samsung Website and on YouTube to resolve issues with any Samsung products. Technicians will adhere to all safety protocols to make sure your product is delivered without any setbacks.
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Sunil Cutinha, Vice President, Customer Service, Samsung India, in an official post said, “At Samsung, consumer well-being is a top priority and we are committed to take every step to provide convenience to them and their families. The new pick-up and drop service will allow consumers to get their mobile devices serviced without stepping out of their homes, especially in the current situation. We are confident our wide service network and many contactless service options will help deepen our consumer connect while providing greater convenience. We are hopeful consumers will utilize the pick-up and drop service while they stay home and stay safe.”
The smartphones for which customers can register for Samsung pick and drip service are:
- Galaxy A
- Galaxy M
- Galaxy S
- Galaxy F
- Galaxy Note
- Galaxy Fold series
- Samsung tablets
Customers who are visiting the Samsung service centres can also opt for drop-only service to get their mobile devices delivered to their home post-repair.
Cities where Samsung pick and drop service is available
The South Korean tech firm has launched Samsung pick and drop feature in Delhi, Ghaziabad, Faridabad, Noida, Gurgaon, Mumbai, Pune, Kolkata, Chennai, Bangalore, Ahmedabad, Chandigarh, Ludhiana, Jalandhar, Jaipur, Udaipur, Jodhpur, Agra, Varanasi, Lucknow, Dehradun, Guwahati, Bhubaneswar, Patna, Durgapur, Ranchi, Thane, Aurangabad, Kolhapur, Nagpur, Vadodara, Surat, Bhopal, Indore, Rajkot, Raipur, Jabalpur, Coimbatore, Madurai, Calicut, Kochi, Tirupati, Hyderabad, Hubli, Vijayawada, and Visakhapatnam.