HomeNewsInstagram Took Eight Hours to Resolve Login Error Affecting Thousand Users

Instagram Took Eight Hours to Resolve Login Error Affecting Thousand Users

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On Monday, Instagram users across the world experienced a login error. Many got the error message that said ‘We suspended your account’. Soon enough, the communications team of Instagram posted, “We’re aware that some of you are having issues accessing your Instagram account. We’re looking into it and apologize for the inconvenience.”

The outburst

Many people expressed their anger and disappointment on Twitter. A user wrote, “@instagram what is going on? My account literally got suspended for no reason I did not violate any community guidelines, and when I try to verify the code it’s just giving me a loading error. Is anybody else having this problem? #instagramdown #instagram.”

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Affected number of users

DownDetector, the real-time online outage tracker showed a surge in issues where around 7500 Instagram users were impacted. Many more people may have been affected which has not been reported. This happened just after a few days when another Meta-owned platform, WhatsApp, suffered an enormous outage.

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Issue resolved

On Monday itself Instagram later tweeted, “We’ve resolved this bug now – it was causing people in different parts of the world to have issues accessing their accounts and caused a temporary change for some in number of followers.” This means the issue had been resolved after many people struggled to log in for eight hours.

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How people accessed their accounts?

An Instagram spokesperson did not comment on the error message that indicated the suspension of the account. Several users tweeted saying that they were asked to provide their phone number or email ID to access the account.  

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