WhatsApp is one of the most used app for communication. It has become a basic and necessary app every user has. Therefore, after having launched the WhatsApp Business all the small scale businesses and start-up owners are just a tap away from their clients.
But WhatsApp Business API is transferring the traditional ways of businesses, so how can travel and hospitality sector stay untouched from the revolutionary technical intelligence.
You are going to get a precise viewpoint on how WhatsApp Business API is transforming travel and hospitality sector.
What is API ?
For those who are going through the term for the first time, API is an abbreviation for Artificial Programming Interface. Which lets two applications communicate with pre programmed language. Every time you use Facebook, Shopping sites or check weather, you are using an API.
What is WhatsApp Business API and how is it transforming travel and hospitality sector?
WhatsApp Business API works for businesses and industries of all sizes. It enables them to interact with clients conveniently and establishes a virtual connection. The customers feel valued as they have access to the business on a direct basis.
As far as travel and hospitality sector is concerned, the sector is purely based on interaction and communication. Luckily, that’s what WhatsApp Business API is all about. The feature is programmed to make it easy for business owners to be available for their customers 24×7. WhatsApp’s end to end encryption provides secure communication between the customer and the business owners.
Have a look at some perks of WhatsApp Business API in travel and hospitality sector
- Customer relationship structure
People in travel and hospitality can discern the value of their customers and their convenience.
In the tech savvy world, people anyway prefer sending a message rather than making a call or sending an email. It is time saving and ensures that the conversation is real time and authentic.
WhatsApp Business APIs are structured to serve customer and with less human force. The pre designed programs can function effortlessly in this sector.
WhatsApp Business API can assist in services as
- Booking rooms
- Pre-ordering room services or customisation
- Booking a table
- Or asking for house keeping services.
- 24/7 operation
API in WhatsApp Business has unbolted anytime interaction. Customer can clear all the queries easily and owner doesn’t actually leave his work to revert back to the customer.
Neither does the business owner need to hire more people to interact with clients manually. Not only this but employees will have their time schedule set. On the contrary, WhatsApp Business API doesn’t require any of it and it will be at service in off times of the day as well.
- Automated
The about mentioned statement is the most exciting part of WhatsApp Business API. It is automated. Which means the customer will receive a message automatically. Without having to type and send the message.
- Notify Updates
This can smoothly function as essential updated and information can be sent and you can raise customer satisfaction rate. Following notifications are some of the examples
- Booking confirmation
- Room no
- Cost
- Arrival Date and Time
- Departure Date and Time
All of the above functions can be executed with WhatsApp Business API Chatbot
How to get started with WhatsApp Business API
If your want your business to grow with this multi user facilitator feature of WhatsApp, you need to follow the steps mentioned below:
- You need to have a dedicated phone number in order to apply for WhatsApp Business API. The number should not be enrolled with other WhatsApp Business or API
- WhatsApp will approve your display name. It also want you to go though their commerce policy. Display name should match your legal business name.
- It is necessary to undergo Facebook businesses verification as well. It takes few working days to complete the verification process.
- You will obtain an API key which will enable you to use the software after generating the key.
To be able to use WhatsApp Business API, you need a provider for the same. He are some of the WhatsApp Business API providers we recommend
- WATI
- Twilio
- ORAI Robotics
- Walocal
- Verloop
WhatsApp Business API is fully automatic multi user facilitator which is newly launched for the business users of WhatsApp. Unfortunately, the feature is paid but takes you to a new experience. With Chatbot, the sector of travel and hospitality has taken the next step in building customer relations and convenience.
