You are advised to stop using the Sony VAIO Fit 11A immediately if you own one. This is because the new convertible laptop has a tendency of overheating and catching fire, courtesy- faulty battery. Already three such instances have been reported in Hong Kong, China and Japan. The problem was first reported by The Wall Street Journal but by then Sony already sold about 26,000 units around the world since VAIO Fit 11A’s launch in February.
Sony issued a support alert saying, “For your safety, if you are in possession of one of the PCs listed above, please immediately turn off your computer, disconnect it from its AC adapter and discontinue use,” in its UK website. However, it is still to release any such support alert to its US customers.
Most of the time, companies recall faulty units but Sony is not planning to do so as of now. However, it released further information on the issue and announced, “We are currently identifying affected PCs by serial numbers and developing a program to repair or replace the affected PCs at no charge, or to refund the purchase price for the affected PCs.” Sony is planning to offer further guidance on this issue in the next couple of weeks but till then the company is warning its customers repeatedly against using their laptops.
The faulty battery issue has added to the woes of Sony as this is the last thing the company was expecting at the time of exiting the PC market after struggling for years. Sony is selling its VAIO brand to Japan Industrial Partners (JIP) whose primary focus is to sell VAIO products in Japan.