US-based tech giant Apple has apologized to the customers of its newly launched iPhones after issuing an update to its mobile operating system. The customers were unable to make or receive call as a result of the bug. The users who installed the newly launched iOS 8.0.1 on their devices also faced issues as with the Touch ID fingerprint facility.
The company has issued the update in less than a week after it commercially launched its smartphones in order to resolve other issues.
Apple also updated that it is presently working on a new version. It has been quoted saying that, “We have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1. Affected users can reinstall iOS 8 through iTunes. We apologize for the great inconvenience experienced by users, and are working around the clock to prepare iOS 8.0.2 with a fix for the issue, and will release it as soon as it is ready in the next few days.”
Apple has also released a support document that will enable customers to go back to their previous version of the operating system after following some easy instructions.
The company immediately pulled out the iOS 8.0.1 update in less than one hour after it was issued online. MacRumors has said that the update caused connectivity problems for subscribers to certain mobile carriers. Countries most affected by this include UK, Germany, US and Canada.
Apple has also said that the update was instead meant to fix some other bugs such as one where a bug caused unplanned data usage upon receiving text messages. There were also some issues related to the use of apps.
This scenario is very common where tech companies releases updates to fix bugs immediately after the launch of a major new version of software, but is not very common where a company recall the code.